ne999 Privacy Policy – How We Protect Your Data

1 Who We Are

ne999 (accessible at ne999.onl) is an online gaming and entertainment platform serving adult players in Pakistan. When this Privacy Policy refers to "ne999", "we", "us" or "our", it means the ne999 platform and the team responsible for operating it.

This Privacy Policy explains how ne999 handles personal information collected from users who visit, register on or interact with the platform — whether through the website or the mobile app. It applies to all registered players and anyone who browses the site without creating an account.

By using ne999 you acknowledge that you have read this Privacy Policy and understand how your information will be handled. If you have any questions about this policy or our data practices, contact the ne999 support team at [email protected].

2 Data We Collect

ne999 collects different categories of information depending on how you interact with the platform. Below is a breakdown of what we collect and when.

ne999 does not collect sensitive personal data beyond what is strictly required for identity verification and fraud prevention. We do not collect biometric data, health information or data about religious or political beliefs.

3 How We Use Your Data

ne999 uses your personal information for specific, defined purposes. We do not use your data for anything that falls outside of these purposes without informing you first.

• Account management: To create, maintain and secure your ne999 account and authenticate your identity when you log in.
• Transaction processing: To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer, and to maintain accurate financial records.
• Identity verification (KYC): To verify that you are who you say you are, that you are over 18, and that your payment accounts belong to you.
• Platform security and fraud prevention: To detect and prevent unauthorised access, account takeovers, bonus abuse and any other fraudulent activity.
• Customer support: To respond to your queries, investigate complaints and resolve disputes in a fair and timely manner.
• Responsible gaming: To monitor play patterns and flag accounts that may be showing signs of problem gambling, and to apply self-exclusion and deposit limits at your request.
• Platform improvement: To analyse how players use ne999 so we can improve navigation, game selection and overall performance.
• Communications: To send you important account notifications, security alerts and — where you have opted in — promotional offers and bonus updates.

ne999 does not use your data to build advertising profiles, sell insights to third parties or engage in any form of data brokering.

4 Legal Basis for Processing

ne999 processes your personal data on the following grounds:

• Contractual necessity: Processing required to deliver the services you signed up for — including account creation, deposits, withdrawals and gameplay.
• Legitimate interests: Processing needed to protect the platform from fraud, maintain security and improve the user experience, provided these interests do not override your rights.
• Legal obligations: Processing required to comply with applicable anti-money laundering, fraud prevention and know-your-customer requirements.
• Consent: Processing carried out only where you have clearly opted in — for example, receiving marketing communications. You can withdraw consent at any time by contacting support.

5 Data Sharing

ne999 does not sell your personal data. We do not share your information with advertisers, data brokers or unrelated third parties. There are, however, limited circumstances where sharing data with trusted parties is necessary to operate the platform:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive only the transaction data they need to process your deposit or withdrawal. They are bound by their own privacy and security obligations.
• Game content providers: Third-party game studios that supply slots, live casino and fish game content may receive anonymised session data necessary to operate their games. They do not receive your identity or payment information.
• Identity verification services: Where ne999 uses a third-party KYC provider to verify CNIC documents, that provider processes only the data required for verification and is contractually prohibited from using it for any other purpose.
• Legal and regulatory requirements: ne999 may be required to disclose certain data if compelled by a lawful authority or court order. We will only comply with such requests to the extent legally required.

All third parties who receive your data are required to handle it securely and use it only for the specific purpose for which it was shared. ne999 does not permit third parties to use your data for their own marketing purposes.

6 Payment Data

When you make a deposit or request a withdrawal on ne999, your payment details pass through encrypted channels. ne999 does not store your full JazzCash PIN, Easypaisa credentials or bank account passwords on its servers at any point.

What ne999 does retain is a reference to the payment account used — such as the mobile number associated with your JazzCash or Easypaisa wallet, or the last four digits of a bank account — for the purpose of verifying that withdrawals are sent to an account registered in your own name.

• Payment references are linked to your ne999 account and visible only to you and authorised ne999 staff.
• ne999 will never ask you to share your full payment PIN or password via chat, email or any other channel.
• If you receive any communication claiming to be from ne999 and asking for your full payment credentials, do not respond — contact support immediately.

7 Cookies and Tracking

ne999 uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use it. Here is a summary of the cookies we use:

• Essential cookies: Required for the platform to function. These keep you logged in during your session and maintain your preferences. The platform cannot work without these.
• Performance cookies: Used to understand how players navigate the site — for example, which pages are visited most or where players drop off. This data is aggregated and anonymised.
• Security cookies: Help ne999 identify and block suspicious activity such as automated login attempts or unusual session patterns.

ne999 does not use third-party advertising cookies, social media tracking pixels or cross-site behavioural targeting technologies. You will not be tracked across other websites based on your ne999 activity.

Most browsers allow you to control cookies through their settings. Disabling essential cookies may prevent parts of ne999 from working correctly, including the login session and game loading. Performance cookies can be disabled without affecting core functionality.

8 Data Retention

ne999 keeps your personal data only for as long as it is needed for the purpose it was collected, or as required by applicable obligations relating to financial record-keeping and fraud prevention.

• Active accounts: Data is retained for the lifetime of your account.
• Closed accounts: Account data and transaction history are retained for a minimum of five years after account closure to meet standard financial record-keeping requirements.
• KYC documents: Identity verification documents are retained for as long as required to satisfy anti-money laundering standards applicable to online financial services.
• Support communications: Chat transcripts and email correspondence are retained for up to two years for dispute resolution and quality assurance purposes.
• Marketing preferences: If you opt out of marketing communications, your opt-out preference is retained indefinitely to ensure we do not contact you again.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

9 Data Security

ne999 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. These include:

• HTTPS encryption across all pages of the ne999 platform and mobile app.
• Encrypted storage for sensitive account and identity data.
• Access controls that limit which staff members can view personal data, based on their role and need.
• Regular security reviews of platform infrastructure and third-party integrations.
• Monitoring systems that detect and alert on unusual login patterns or suspicious account activity.

While ne999 takes data security seriously and applies best-practice protections, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to players, ne999 will notify affected users and take immediate steps to contain and remediate the issue.

You also play a role in keeping your account secure. Use a strong, unique password for ne999, do not share your login details and contact support immediately if you notice anything unusual on your account.

10 Your Rights

As a ne999 user, you have the following rights in relation to the personal data we hold about you:

• Right of access: You can request a copy of the personal data ne999 holds on you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: You can ask ne999 to delete your personal data. This right is subject to any legal retention requirements — we may need to retain certain records even after account closure.
• Right to restrict processing: In certain circumstances you can ask ne999 to limit how your data is used while a dispute or concern is being resolved.
• Right to object: You can object to the processing of your data where ne999 relies on legitimate interests as the legal basis. You can also opt out of marketing communications at any time.
• Right to data portability: You can request a copy of your data in a commonly used, machine-readable format.

To exercise any of these rights, contact ne999 support via live chat or email at [email protected]. We will respond within a reasonable timeframe — typically within 30 days of receiving your request. We may need to verify your identity before processing certain requests.

11 Children's Privacy

ne999 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that you are 18 or older, and ne999 may request age verification documents at any time.

If ne999 discovers that an account has been registered by someone under 18, the account will be immediately suspended, any funds will be returned to the payment source used for deposit, and all personal data associated with the account will be deleted promptly.

If you are a parent or guardian and believe your child has created an account on ne999, please contact support immediately at [email protected] and we will act on the matter without delay.

12 Policy Updates

ne999 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable standards or improvements to our data practices. The "last updated" date at the top of this page will always show when the most recent revision was made.

When significant changes are made — particularly any that affect how your data is used or shared — registered players will be notified by email or via an in-platform notice at login. Minor wording clarifications that do not affect the substance of the policy may be made without direct notification.

We encourage you to review this page periodically so you remain informed about how ne999 handles your personal data. Continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy.

13 Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way ne999 handles your personal data, we are here to help. The ne999 support team is available around the clock via live chat on the platform.

For written privacy-related requests — including data access, correction or deletion requests — please email us at [email protected]. Please include your registered mobile number or username in the subject line so we can locate your account quickly and respond efficiently.

For general questions about the platform, bonus terms or responsible gaming tools, visit the FAQ page or the Responsible Gaming section. These pages cover the most common topics in detail and are updated regularly.